Tema TELEPHONE ENGLISH FOR SECRETARIES

Carga Horária 8h

Objetivos Ampliar as habilidades nas conversações telefônicas, aprimorando o listening.

Conteúdo Programático

Making contact
When the person called is out
Leaving a message
Common telephone problems
Making / Changing an appointment
Clarifying a request
Confirming dates and times / travel arrangements
An invitations X a postponement
Requesting and complaining
Everyday phone calls
Commercial phone calls

 

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